Wallet FAQ
I forgot my password! What can I do?

If you've forgotten your Wallet password, your data is unfortunately lost (but keep in mind this is what makes Wallet secure).

Your only option is to reset your Wallet database and start over. Luckily, Wallet makes this easy. Click the ? button in the corner of the lock screen, and click Forgot Password? in the resulting box. Wallet will prompt you to reset the database.

Can I import data from another application?

Wallet for Mac supports importing from a number of common file formats, including:

  • Wallet Database
  • CSV (Comma Separated Values)
  • TSV (Tab Separated Values)

If the file contains another delimiter, try importing the file as a .txt into Wallet. Wallet will do its best to make use of it.

How do I sync with Dropbox or WebDAV?

Wallet is able to sync between multiple Macs and iOS devices over-the-air using Dropbox or a WebDAV server. You can set this up through the Wallet Preferences and Wallet Settings on Mac and iOS, respectively.

Simply enter your credentials in the "Sync" section and you'll be all set up. To switch between different services, click the pop-up arrows next to the title. You can choose between Dropbox or WebDAV.

How do I sync over local Wi-Fi?

If you have a copy of Wallet for iOS, you can sync your database to and from Wallet on your Mac over local Wi-Fi. Follow the steps below to do this:

  1. Open Wallet on your Mac and on your iOS device, and unlock your database on each. Make sure both devices are connected to the same wireless network.
  2. On your Mac, go to the File menu and select Sync with Device.
  3. On your iOS device, tap Allow in the alert window that pops up.
  4. Wait for syncing to complete. This may take a minute depending on the size of your database.

If you're still having trouble, we recommend setting up sync using a free Dropbox account as an alternative. Wi-Fi sync can run into hard-to-troubleshoot issues depending on certain variables in your network setup.

How do I set up AutoFill?

If you're a first time Wallet user, AutoFill should be already set up with the default Web Passwords group. Add your passwords here (making sure each entry has a URL pointing to the login page) and you'll be good to go. Once your data is set up, simply click the AutoFill button next to an entry to automatically visit and log into that web page.

If you want to enable AutoFill for another group, you'll need to set it up first (currently only doable in Wallet for Mac):

  1. Double click a group in the source list (or go to Group > Edit Group... in the menubar) to edit it.
  2. Click the Enable AutoFill checkbox at the bottom of the window; then drag each field type (Website URL, Username, & Password) to the appropriate field.
  3. Click Save when you're finished.

To install the Wallet browser extensions for Safari or Google Chrome on your Mac, visit the Wallet Extensions page.

Troubleshooting
I'm having trouble with Wallet 2.7.2 on the latest OS X release.

Wallet 2.7.2 is no longer supported on the latest releases of OS X. However, you should be able to use the latest version of Wallet available from our website or the Mac App Store. Here's how to move your database over to the newest version of Wallet:

  1. Download Wallet 3.2.4 from our archive page (the file is named "Wallet_324.zip"). You'll need Wallet 3.2.4 specifically to import your old database.
  2. Select the downloaded app in the Finder and go to File > Get Info… in the menubar. In the window that pops up, check the box that says "Open in 32-bit mode".
  3. Launch the downloaded copy of Wallet 3.2.4 (it's the trial version, but all features are unlocked) and import your old database (if prompted) or create a new database.
  4. If you haven't imported your old database yet, head to File > Import… in the menubar and select your v2 database file. This can be found at ~/Library/Application Support/Wallet/ and the file is named "Wallet Database.wallet".
  5. Once your old database has been imported, you can now export your database as a v3 file by going to File > Export > Wallet Database… in the menubar.
  6. Quit Wallet 3.2.4, then launch the latest version of Wallet from the Mac App Store. Go to File > Import… in the menubar, and select the v3 file you just exported.
Mac App Store FAQ
I purchased Wallet from the Mac App Store, but Wallet still says it's in trial mode.

If you downloaded the Wallet for Mac trial from our website, you can simply remove it (drag the application icon to the Trash) from your Mac after purchasing the full version from the Mac App Store. Your database is stored separately from the application file itself, and will not be affected.

After purchasing, Wallet for Mac should be automatically downloaded and installed on your Mac. Look for Wallet in your "Applications" folder, or check the "Purchases" tab in the Mac App Store to re-download the application for free.

Can I install Wallet on another Mac without purchasing again?

Yes, you can install Wallet for Mac on multiple Macs that you personally own and use. In the Mac App Store, sign into the iTunes account you used to purchase the application, then click the "Purchases" tab. You should see a list of applications you've purchased, including Wallet. Click the "Install" button next to Wallet to download and install it.

Still need help?

If you're unable to find an answer to your question here, please feel free to contact us. We'll get back to you as soon as possible.

Need an older version?

Check out our archive page to find the version of Wallet you're looking for.

Lost license key?

If you purchased Wallet outside the Mac App Store, enter your email address below and hit "Send" to retrieve your license key. Mac App Store purchases do not require license keys and can be re-downloaded from the Mac App Store in the "Purchases" tab.